Voice and chat agents for hospitality
Build agents that work like your best hire.
PhoneWhatsAppWeb chat
They know your business, follow your process step by step, and answer every call and message, day or night.
Careflow runs on its own real-time voice engine, so your agent answers, listens and replies at the pace of a good receptionist.
- ~0.7s
to respond on a real phone call
- 3channels
Voice, WhatsApp and web chat from one agent
- 1hr
target from uploaded SOP to published agent
One agent for every way guests reach you.
Never miss a call
Answers the front desk, the restaurant and group bookings, day and night.
Front desk agentEnd call
Good evening, Harbour Hotel. How can I help?
Do you have a room tonight for two?
We do. A garden double is free from 3pm.
Answer every message
WhatsApp and website chat, in the same voice, with the same knowledge.
Todo 8Done 46
EAEsther A.Agent repliedIs late check-out possible on Sunday?
JGJesse G.Agent repliedBooking 5 rooms for a wedding, 12–14 April
MOMaya O.Needs youThe keycard for room 305 isn't working
TKTunde K.Agent repliedCan I bring my dog?
Know how it went
Every conversation ends as a clear case, and the hard ones go to your team.
This weekCases
Resolved by agentHanded to team
Hard cases went to your team
From your document to a live agent in four steps
You decide what it can say and do
Answering from your content
What time is breakfast?
Breakfast is served from 7 to 10:30am in the garden room.
SourcesGuest guide.pdfpage 4
harbourhotel.com/diningweb
Talk to the agent
Test callNothing is changed
Can I move my booking to Saturday?
Saturday is free. I can move it now and send you a confirmation.
Update bookingskipped in test
Talk to the agent
Playbook · Late check-out
When a guest asks for a late check-out1Check availability in Reservations
2If free, offer check-out until 2pm
3Confirm on WhatsApp
Talk to the agent
Handoff · Front desk
Guest wants to speak to the managernow
1Forward the call to Duty manager
2If no answer, take a message
3Alert the team on Slack
Talk to the agent
Your team stays in charge, without picking up every call.
Careflow handles the routine, keeps your team in the loop, and follows the process you set.
Late check-out, room 214Phone · 21:47Resolved
Wedding block, 5 roomsWhatsApp · 21:52In progress
Keycard not workingWeb chat · 22:05Needs you
Everything in one inbox
Calls and messages from every channel land in one place, with what the agent did and what still needs you.
CALHold the room for 24 hours
WASend confirmation on WhatsApp
Your process, step by step
Build a playbook from the actions your team already takes, and the agent runs it the same way every time.
Integrations
Works with the tools you already run
WhatsAppGoogle CalendarTwilio Connect in a few clicks
Your agent books in your calendar, logs to your CRM and confirms on WhatsApp, using the tools your team already works in.
Let your agent take the next call.
Set it up this afternoon. Hear it answer tonight.
