Hotels and restaurants
The front desk that answers every call.
Careflow's AI agent picks up when your team cannot: at the desk, after midnight, or during check-in rush.
About 0.7 seconds
to reply on a real phone call
Calls, WhatsApp and web chat
from one agent
20 voices
to match your property
Every unanswered call is a guest who booked somewhere else.
The desk phone rings while someone is checking in a family of five. The night shift is one person. The restaurant line goes to voicemail during Saturday service. Callers who reach voicemail rarely leave a message. They call the next property.
An agent that knows your property
Careflow answers in a natural voice, follows the procedure you wrote for your own staff, and answers from your own content: your rates, your policies, your directions, your FAQs. When a guest needs a person, the agent hands off with the transcript so nobody starts over.
The questions your desk answers all day
- 01
Before the booking
Room types, rates, availability rules, check-in and check-out times, parking, pets, accessibility, and directions. The agent answers from the pages and documents you give it.
- 02
During the stay
Late check-out requests, extra towels, restaurant hours, spa bookings, and local recommendations. It takes the request and sends it to the right person in Slack.
- 03
After hours
When the desk is closed, the agent answers, helps with what it can, and leaves a clear summary for the morning team in the Inbox.
- 04
Restaurants and bars
Opening hours, menus, allergens you have documented, and reservation requests.
- 05
Short-term rentals
Guests message before and during a stay. The agent answers on WhatsApp and web chat with check-in instructions, house rules and local tips.
Live at your property in four steps
- 01
Upload your procedures.
Bring the SOPs your team already follows for reservations, complaints and late arrivals. Careflow turns them into a playbook.
- 02
Add what guests ask about.
Point the agent at your website and upload your rates, policies and menus.
- 03
Choose a voice and connect your number.
Pick from 20 voices and use your existing Twilio or Telnyx number.
- 04
Test, then publish.
Call your own agent, listen to it, and fix what you do not like. Publish when it sounds right.
Why properties use it
Your team stays with the guest in front of them
The agent takes the phone, so the person at the desk finishes the check-in.
Same answer every time
The agent follows the written procedure, so a guest asking about the cancellation policy at 2 a.m. gets the same answer as one asking at noon.
A record of every call
Each conversation is saved with a step-by-step trace and a transcript. A manager can open a complaint call and read what was said.
Hand-off with context
A guest asking for the duty manager reaches a person, and the person sees the transcript and what the agent already collected.
Works in the languages you need
English, Spanish, French, German and Portuguese. Choose the language for each agent, so international guests hear their own.
Will it replace my front desk team?
No. The agent answers calls your team cannot reach and hands off the rest. Your staff keep the conversations that need a person.
Can it take bookings?
It can collect booking requests and pass them to your team.
What happens when the agent cannot help?
It hands the conversation to your team with the transcript, and the case appears in your Inbox.
Do I have to change my phone number?
No. Connect a number from your own Twilio or Telnyx account.
Can guests message on WhatsApp?
Yes. The same agent answers on WhatsApp and web chat as well as the phone.
Will it sound like a robot?
It replies in about 0.7 seconds on a real phone call, and you choose from 20 voices. Call Ava on our live demo to hear it.
Give your front desk a second pair of hands.
Upload your procedures, call your own agent, and decide with a real call.
Book a demoWe'll show you an agent set up for your business.