Retail and ecommerce
Every order question, answered.
The agent checks the order in Shopify and shares the status and tracking link.
Where is my order 1042?
Can you confirm the email on the order?
jo@example.com
It has shipped. Here is your tracking link.
The same few questions fill your inbox.
Where is my order? Has it shipped? Do you have this in a medium? Can I return it? A small team answers these all day, by email, by phone and in WhatsApp threads. Each answer is a lookup in Shopify and a copy-paste of a tracking link.
During a sale or after a delayed shipment the questions arrive faster than anyone can answer them, and shoppers who wait often ask again.
An agent that checks your store before it answers
Connect Shopify and the agent reads your store live. It can check an order's payment, delivery and return status, share the tracking link, search your products for price and stock, and add a note to an order. It follows the support procedure you write, so your return window and exchange rules stay your own.
The questions your store gets every day
- 01
Order status
The shopper gives an order number and the email or phone on the order. The agent checks the order and shares the delivery status and tracking link.
- 02
Product questions
Prices, variants and stock, searched from your live catalog.
- 03
Returns and exchanges
The agent explains your policy, collects what you need, and writes a note on the order for your team to act on.
- 04
Delivery questions
Shipping times, costs and tracking from your own pages and policies.
- 05
Anything that needs a person
Damaged items, refund requests and angry customers go to your team through the Inbox with the transcript.
Why stores use it
Fewer tickets about the same five things
The agent handles order status and product questions, so your team spends its time on the cases that need judgment.
Answers on the phone and on WhatsApp
Many shoppers call or message instead of emailing. One agent covers the phone, WhatsApp and web chat.
Every answer follows your policy
Your return window and shipping rules are written in the playbook, so the agent gives the same answer every time.
You can read every conversation
Each conversation is saved with a transcript and a step-by-step trace.
Which stores does it work with?
Shopify today.
Does Careflow copy my customer and order data?
No. It reads your store live each time the agent checks something.
What if a shopper gives the wrong order details?
The agent will not return the order and will treat it as not found. It can ask again or send the shopper to your team.
Do I need a developer?
No. You connect your store, choose the tools and write the procedure in plain language.
Can it answer on WhatsApp?
Yes. The same agent answers on WhatsApp, web chat and the phone.
Do I have to change my phone number?
No. Connect a number from your own Twilio or Telnyx account.
Give your support team their afternoons back.
Connect your store, call your own agent, and see it check a real order.